Terms & conditions
Reservation Policy and payments
The peaceful and friendly atmosphere at Los Clavos Surf Camp is partly due to our decision to remain small. With only 4 bungalows, the reservation and booking process is sensitive to us. That’s why we set up those fews rules:
- The reservation is complete once full payment of the deposit being 40% of the price has been received. By paying the deposit, the client implicitly accepts the general terms and conditions of Los Clavos Surf Camp. Deposits are non-refundable and we do not refund in case of changed travel plans, late arrival or early departure.
- The remaining amount is to be paid upon arrival. We only accept cash payments in USD or Cordobas. Be aware we won’t accept Dollar bills in bad condition, as any notes with tears, ink stains, etc. are deemed unacceptable in Nicaragua. You can pay with credit cards as well, however there will be a 6% surcharge by our bank on credit card transactions. If you pay by bank transfer, you’ll be charged an additional USD 30 for bank transfer fee (bank details will be sent along with reservation email).
Our Prices and packages are subject to change. The client will have to pay the price indicated on Los Clavos Surf Camp web site at the time of the reservation. Unutilized items of a package are nonrefundable.
The client is here at its own risk and Los Clavos Surf Camp is not responsible for any injuries, any damage or loss or theft of his belongings. The client confirms that he/she is physically fit and does not have any pre-existing conditions or injuries that could be affected by outdoor activities such as surf. Surfing can be a dangerous activity and the client accepts the risks related to such an activity and can not hold Los Clavos Surf Camp responsible for any injury or health condition occurred during or following the activities organised by Los Clavos Surf Camp.
The client confirms he has an international medical insurance covering outdoors activities as surfing, and will pay all costs of medical care he needs during his stay in Los Clavos Surf Camp.
Cancellation by Los Clavos Surf Camp
Los Clavos Surf Camp has the right to cancel the reservation under extraordinary circumstances: If the booked service cannot be provided due to force majeure (e.g. epidemics, storms, catastrophes, strikes, political unrest, war, terrorism, staff illness etc). In this case the cancellation will have immediate effect and the payments already made by the client will be refunded within one month of the cancellation without indemnity.
The client is responsible for the equipment Los Clavos Surf Camp provides him, at the camp and during the activities. In case the client causes damages to the equipment, he will be charged with the repair or replacement costs.
Surf and other activities
In case of poor surf conditions, Los Clavos Surf Camp will do its best to find the right spots to ensure the best surf sessions possible but will not refund all or part of the package price as there is nothing we can do about it. The same applies for other activities.
Los Clavos Surf Camp is not responsible for the client’s international transportation. The client will accept all costs related to changes or modification related to its international transportation.
Exclusion of the client
The client will have to follow the instructions of the staff. In case the client puts himself or anyone else in danger because of his behaviour, or has a behaviour which can damage the reputation of the camp, Los Clavos Surf Camp will give him a warning. If the client doesn’t improve his behaviour, Los Clavos Surf Camp will have the right to terminate the stay of the client without further notice and won’t refund anything to the excluded client. The client will support all costs related to his exclusion. For the avoidance of doubt, “exclusion” means leaving the camp facilities within 4 hours.
By coming to Los Clavos Surf Camp, the client agrees we might publish without his prior consent on our website, social networks or any other marketing support, pictures and movies on which the client appears. In case the client disagrees with those terms, he should write a request in writing to Los Clavos Surf Camp upon arrival.
Clients participation in Los Clavos Surf camp services and activities is at the client’s own risk. The client releases the company, the company’s agents and employees from all claims, losses, damages, expenses (including legal costs) during or in conjunction with his participation in activities organized by Los Clavos Surf Camp, which may arise from accident, illness, death, material damage or personal damage to the client or to others.